ChatBeep

Terms of use

ChatBeep is a platform for digital support, conversation management, teams, widgets, automated workflows, integrations and optional AI features. These terms apply to the platform; each customer organisation remains responsible for its relationship with the visitors using its chats.

Contracting, accounts and users

Anyone contracting on behalf of an organisation must be authorised to represent it. Customers must keep information accurate, protect credentials, restrict access and report unauthorised use. Features and limits are those shown in the offer, plan and order confirmation. Professional access to the platform does not automatically turn a consumer relationship into a business relationship.

Permitted use

Using the service for fraud, spam, unlawful discrimination, harassment, malware, unauthorised access or infringement of privacy or intellectual property is prohibited. Customers retain rights to their content and authorise only processing necessary to provide the service. Use of the software is licensed for the contracted period without transfer of its intellectual property.

Data, AI and integrations

Customers determine the purposes of their support data and must provide appropriate information to visitors. When ChatBeep acts on their behalf, processing must be governed by the applicable agreement. Excessive data or special categories should not be submitted without a lawful basis and appropriate measures. The privacy policy and chat and AI terms also apply. External integrations depend on the relevant providers' terms and availability.

Availability, suspension and termination

Maintenance, incidents or third-party outages may occur. Specific service levels require an express agreement. Suspension for security risks, unlawful use or breach must be proportionate and communicated where possible. Termination follows the agreed conditions and sales policy. Before closing an account, request export of necessary data; subsequent retention follows its purposes and legal obligations, with no promise of unlimited storage.

Liability and changes

No provision excludes liability that cannot lawfully be excluded. Limitations agreed with business customers do not remove mandatory consumer or data protection rights. Material changes must be communicated before they take effect, respecting termination rights and any required consent.

Portugal, Brazil and Angola

Relevant mandatory rules apply according to the contract and the territorial scope of the law: consumer protection and distance contracting in Portugal; Brazil's Consumer Protection Code where a consumer relationship exists; and Angola's Consumer Protection Law No. 15/03. A choice of language or contractual law does not remove these protections or require waiver of access to the legally competent court. See the sales, complaints and alternative dispute resolution pages for specific rights and channels.

Provider and contact

Tabuada Divergente, Lda

Tax identification: 519494121

Address: Portugal, PT

Support and privacy contact: geral@chatbeep.app

Terms of Use