ChatBeep

Cookies and local storage policy

ChatBeep uses cookies and browser storage mechanisms to provide sessions and chat features. The organisation embedding the widget is also responsible for mechanisms used on its website. Read this policy together with the privacy policy.

Mechanisms used

The dashboard session uses a cookie whose name depends on the installation configuration, normally ending in “_session”. The XSRF-TOKEN cookie supports protection against forged requests. Session duration depends on service configuration; the application default is 120 minutes. Language preferences may be associated with the session. Your browser can show actual cookie names and expiry dates.

The widget uses local storage keys beginning with “chatbeep:” to retain conversation and visitor identifiers and technical information for continuity and installation checks. Local storage does not have the same automatic expiry as a session cookie: it can persist until replaced or removed by the application, browser or user. These identifiers must not be treated as authorisation for advertising.

Necessity and consent

Mechanisms strictly necessary for a requested service may qualify for a statutory consent exemption. Analytics, advertising and other optional purposes require prior information and consent where applicable; browsing or accepting terms does not replace it. If optional mechanisms are added, effective choice must be available before activation and withdrawal must be as accessible as acceptance.

Territorial rules

In Portugal, access to or storage on devices is governed by Law No. 41/2004 and personal data by the GDPR. In Brazil, the LGPD and ANPD guidance apply, requiring an appropriate legal basis for each purpose. In Angola, Law No. 22/11 protects personal data processed through these technologies. Calling a mechanism “technical” does not automatically exempt it from assessment.

Browser controls and third parties

You can inspect, block or delete cookies and local storage through browser settings for the application domain and the website where you opened the chat. Clearing local data may end sessions and prevent local recovery of a conversation; it does not automatically delete server records. Third-party resources, including payment services or external content, may receive technical data when loaded and have their own terms. Use the privacy contact below for requests concerning server data.

Provider and contact

Tabuada Divergente, Lda

Tax identification: 519494121

Address: Portugal, PT

Support and privacy contact: geral@chatbeep.app

Cookie Policy