ChatBeep

Sales and subscription policy

This policy applies to purchasing ChatBeep and its addons. It does not govern sales made by customer organisations to chat visitors. Specific conditions must be presented before purchase confirmation and provided in a form that can be retained.

Price, plan and activation

Check currency, applicable taxes, features, limits, contract period and total price before paying. Plans, discounts, free trials and addons depend on the offer presented. Activation depends on payment confirmation or agreed credit terms. Invoices use the details supplied by the customer; report inaccuracies to support.

Renewal, changes and cancellation

Billing frequency and any automatic renewal are those disclosed when contracting. Cancellation must be requestable through the dashboard where available or the contact below. It stops future renewals under the disclosed terms without affecting statutory withdrawal and refund rights. Price changes must be communicated before taking effect; plan changes, proportional amounts and effective dates depend on the accepted offer. Additional charges are not presumed authorised.

Addons and storage

Quotas and addons are identified in the plan or additional purchase. Attachment storage reflects files that remain stored and does not reset each month. Additional packages increase purchased capacity; reaching the limit may prevent new uploads. Sending documents does not automatically purchase packages. Addons are billed at the price and cycle expressly accepted.

Consumers in Portugal

For distance service contracts covered by Decree-Law No. 24/2014, there is generally a 14-day withdrawal right from conclusion of the contract. Early performance requires the express request required by law; loss of the right or any proportional charge applies only when statutory requirements are met, depending on whether services or digital content are involved. Account access alone is not a waiver. Refunds due on withdrawal follow the statutory period, generally 14 days after notification, and legally prescribed methods.

Consumers in Brazil and Angola

In Brazil, Article 49 of the Consumer Protection Code provides a seven-day withdrawal right for contracts made away from business premises where applicable, with repayment as required by law. In Angola, rights to information, quality, protection of economic interests and redress under Law No. 15/03 and other applicable legislation remain in force. Portuguese or Brazilian periods are not presented as a general Angolan deadline.

Exercising rights and service failures

To withdraw, send an unambiguous statement with your name, contact details, subscription identifier, date and withdrawal request. No reason is required where the law dispenses with justification. A support request is not a condition for access to authorities or courts. Service defects or breach are assessed without excluding legally required correction, price reduction, termination or compensation. For business contracts without a consumer relationship, agreed conditions apply within statutory limits.

Provider and contact

Tabuada Divergente, Lda

Tax identification: 519494121

Address: Portugal, PT

Support and privacy contact: geral@chatbeep.app

Sales Policy