ChatBeep

Alternative dispute resolution

Alternative dispute resolution may help resolve conflicts outside court through information, mediation, conciliation or arbitration, according to the applicable rules. You may contact ChatBeep to seek a solution, but doing so is not a general condition for exercising rights before authorities or courts.

Portugal

Law No. 144/2015 governs alternative resolution of consumer disputes. The competent body depends on factors including territory, subject matter and value. Consult the official arbitration centre directory; CNIACC provides supplementary coverage in areas not covered by other centres, under its rules. Linking to a directory does not mean ChatBeep is a member of every centre. Statutory mandatory arbitration cases, including those where consumers have the choice, remain unaffected.

Brazil

You may contact Procon, Consumidor.gov.br for participating companies, and competent conciliation and mediation services. These terms do not impose arbitration on consumers; the Consumer Protection Code prohibits clauses imposing compulsory arbitration. Small Claims Courts and other courts remain available, subject to statutory jurisdiction requirements.

Angola

You may seek guidance from INADEC and use legally available and competent conciliation, mediation, arbitration or court procedures. Law No. 15/03 protects consumer interests. These terms do not impose mandatory arbitration or confer jurisdiction on a body without checking subject matter and applicable rules.

Access and costs

Before starting proceedings, check the rules, jurisdiction, required documents, costs and the effect of a decision. Keep contracts, invoices, communications and evidence, sharing only necessary data. Choosing a channel does not waive rights that cannot lawfully be excluded.

Current channels

The European Online Dispute Resolution platform, ODR, closed on 20 July 2025 and must not be used for new complaints. Use the current directories and contacts linked below. Choosing a language or inferring residence from browser settings does not change the legal jurisdiction of a body or court.

Provider and contact

Tabuada Divergente, Lda

Tax identification: 519494121

Address: Portugal, PT

Support and privacy contact: geral@chatbeep.app

Alternative Dispute Resolution