Privacy policy
This policy explains data processing on the ChatBeep platform and distinguishes it from processing decided by organisations that install our chats. The contact below receives privacy requests; this does not imply appointment of a data protection officer.
Controllers and purposes
The ChatBeep provider acts as controller for account, contracting, billing, its own support and platform security data. The organisation providing a chat determines the purposes and legal grounds of its support activities; ChatBeep processes data on its behalf when acting as processor or operator. To identify who is responsible for a conversation, check the organisation's identification and contacts on its website.
Data and legal grounds
Data may include names, contact details, account and company identifiers, billing information, messages, attachments, preferences, IP addresses and technical access and security logs. Data comes from users, customer organisations or authorised integrations. We use necessary data to perform contracts and provide support, fulfil legal duties and protect the service under appropriate legal grounds. Legitimate interests require balancing affected rights. Marketing, optional features and sensitive data require assessment and, where applicable, specific consent. Acceptance of terms does not replace that assessment.
Sharing, AI and transfers
Access is limited to authorised people and necessary providers, such as hosting, communications, payments and enabled integrations. Authorities may receive data where the law provides. These terms do not authorise selling data or training models for independent purposes unrelated to support. You can ask the contact below about providers, processing countries and safeguards applicable to your account. International transfers are subject to mechanisms under the GDPR, Brazil's LGPD and ANPD rules, or conditions and authorisations required in Angola; using the service is not blanket authorisation for transfers.
Retention and security
Account data is kept for as long as needed for the contractual relationship; tax documents and evidence of obligations are retained for applicable statutory periods. Conversations and attachments follow the organisation's instructions and purposes, agreed periods and any retention obligations. Security logs and recovery copies follow operational needs and the defence of legal rights. You may request the specific periods applicable to your situation. Deletion must cover production data and the retention cycle of copies, except where retention is legally necessary. Access controls and technical measures reduce risks without guaranteeing absolute security; incidents are handled and notified as required by law.
Rights by jurisdiction
In Portugal, the GDPR and Law No. 58/2019 apply: you may exercise access, rectification, erasure, restriction, objection and portability subject to legal conditions and complain to the CNPD. In Brazil, the LGPD provides confirmation, access, correction, information about sharing, anonymisation, blocking or deletion where legally provided, regulated portability and review of automated decisions; you may contact the ANPD. In Angola, Law No. 22/11 provides information, access, rectification and objection rights, including deletion in legally prescribed cases; the authority is the APD. Rights are neither identical nor absolute across jurisdictions.
Requests, consent and minors
Send requests to the controller, identifying the service and the right you wish to exercise; only proportionate identity verification will be requested. Requests are handled within statutory periods and any restrictions are explained. You may withdraw consent without affecting earlier lawful processing. Children's and adolescents' data requires enhanced protection, respect for their best interests and involvement of legal representatives where required. Do not submit minors' or sensitive data without necessity and an appropriate basis.
Provider and contact
Tabuada Divergente, Lda
Tax identification: 519494121
Address: Portugal, PT
Support and privacy contact: geral@chatbeep.app
Legislation and official channels
- Portugal / EU — RGPD / GDPR
- Portugal — CNPD
- Brasil — LGPD (Lei 13.709/2018)
- Brasil — ANPD
- Angola — APD / Lei 22/11
Related documents
Translations assist understanding; your chosen language does not determine applicable law or reduce mandatory rights.